October 04, 2019 Creating the Next-Generation IT Managed Services Provider Using Captain’s Chair

By Phillip Myers

The world of managed services isn’t what it used to be. In the past, clients simply turned over the technical reins to their managed service provider (MSP), and the MSP would handle whatever IT functions were part of the agreement. Today, this sort of relationship just doesn’t cut it. Clients want to take a more active role in their technology management, and they want an MSP who’s going to act as a partner– in other words, they want a next-gen IT MSP. How can you set yourself apart in a competitive MSP market and offer your clients the visibility and reporting that they want? With Captain’s Chair, you can put clients in control, offering them a new level of transparency and accountability– a digital transformation.

Captain’s Chair and the Next-Gen IT MSP

Captain’s Chair offers clients a “single pane of glass” view of their IT environment: software, hardware and infrastructure. With this level of transparency, clients can feel confident that their IT resources are being managed effectively. Even better, it provides the insights they need to figure out if they’re getting the most from their IT investment.

Being a next-gen IT MSP is all about being more efficient and proactive. It’s about acting as a trusted advisor to your clients, not just a source of technical support. Captain’s Chair helps facilitate that relationship by offering a number of valuable benefits:

• A Global View of Their IT Environment: A consolidated view into all aspects of the IT ecosystem gives organizations unprecedented levels of transparency. This complete transparency also helps MSPs work with their clients to meet their business needs, whether it’s reducing expenses or scaling their business.
• IT Accountability: Clients deserve to know if their IT provider is doing its job. The Captain’s Chair platform provides that accountability, ensuring that all service levels are met or exceeded.
• Actionable Insights: Captain’s Chair provides clear insights into the performance of an organization’s IT environment. Clients can determine if their IT environment is achieving optimal performance and make sure they’re getting peak value from their IT spend.
• Control: When organizations outsource their IT services, they often feel like they’re losing control of the entire IT environment. Captain’s Chair puts that control back in their hands so that they can take the reins and maximize their IT ROI.

The Captain’s Chair platform ties in well with the next-gen movement from hardware to software. Organizations are looking to move away from the usual capital expense model of purchasing new hardware every few years; they can budget more effectively by utilizing cloud services and software that come with consistent operating expenses. Captain’s Chair delivers information and insights on all things digital to clients– from server statuses to web analytics to project roadmaps. It’s all there, ready for organizations to harness and use to gain a competitive edge in their respective industries.

Putting Clients in the Captain’s Chair

For next-gen IT MSPs, the key to success in this rapidly-evolving business landscape can be summed up with two words: communication and transparency. When you open up communication channels with your clients and provide the visibility they need to feel comfortable with your service, you’ll boost client retention and stand out from the crowd of competitors. If you want to help your clients enable their own digital transformation, put them in the Captain’s Chair. They won’t want to leave.